Privacy Policy

    Effective as of January 8, 2025

    Introduction

    FertilyMed ("we", "us", or "our") operates the website fertilymed.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable laws, including the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and the European General Data Protection Regulation (GDPR).

    Data Controller

    FertilyMed — Plaza Espacio, Puerto Cancun, MZ 27, Manzana E Lote 1-02 UC-12 LOCAL 4,5 Y 6, Colonia Sección, 77500 Cancún, Q.R., Mexico.

    Information We Collect

    We may collect the following types of personal information: • Contact information: Name, email address, phone number, WhatsApp number • Health-related information: Fertility history, medical conditions, treatment preferences (only when voluntarily provided through our contact form or consultation) • Technical data: IP address, browser type, device information, pages visited, referring URLs • Communication data: Records of correspondence when you contact us

    How We Use Your Information

    We use the information we collect for the following purposes: • To respond to your consultation requests and provide personalized fertility assessments • To schedule appointments and manage patient communications • To improve our website and services • To send marketing communications (only with your explicit consent) • To comply with legal obligations

    Legal Basis for Processing

    We process your personal data based on: • Consent: When you submit a contact form or opt-in to marketing communications • Legitimate interest: To improve our services and respond to inquiries • Legal obligation: To comply with Mexican and international healthcare regulations

    Data Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share your data with: • Our medical team for consultation purposes • Trusted service providers who assist in operating our website (under strict confidentiality agreements) • Legal authorities when required by law

    Data Retention

    We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months unless you request earlier deletion.

    Your Rights

    You have the right to: • Access your personal data • Rectify inaccurate information • Erase your data ("right to be forgotten") • Restrict processing of your data • Data portability — receive your data in a structured format • Object to processing • Withdraw consent at any time To exercise any of these rights, contact us at info@fertilymed.com.

    International Data Transfers

    As we serve international patients, your data may be processed in Mexico. We ensure appropriate safeguards are in place to protect your data during any transfer, in compliance with applicable data protection regulations.

    Security

    We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted connections (SSL/TLS), secure data storage, and access controls.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us at: FertilyMed Plaza Espacio, Puerto Cancun, MZ 27, Manzana E Lote 1-02 UC-12 LOCAL 4,5 Y 6, Colonia Sección, 77500 Cancún, Q.R., Mexico Email: info@fertilymed.com Phone: +52 1 998 126 6253